CONTENT YOU CAN TRUST
Uniquely flexible, ready-to-use content for dynamic workforces.
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COMPLIANCE
GDPR ESSENTIALS
EQUALITY & DIVERSITY
LEADERSHIP
LEADERSHIP STYLES & QUALITIES
DEVELOPING TEAM TRUST
SETTING GOALS & GUIDELINES FOR HIGH PERFORMANCE
IMPROVING GROUP DYNAMICS
GROWING YOUR TEAM TO HIGH PERFORMANCE
COACHING
LEADER AS COACH
COACHING SKILLS
USING THE GROW MODEL TO COACH 1
USING THE GROW MODEL TO COACH 2
TEAM DYNAMICS
PREPARING TO LEAD A MEETING
LEADING A MEETING
RESOLVING MEETING CHALLENGES
MANAGING CONFLICT
MANAGING CHALLENGING BEHAVIOR EFFECTIVELY
PERFORMANCE MANAGEMENT
WHY MANAGE PERFORMANCE?
SETTING PERFORMANCE EXPECTATIONS
COMMUNICATING PERFORMANCE EXPECTATIONS
MONITORING PERFORMANCE
GIVING & RECEIVING FEEDBACK
SOLVING PERFORMANCE PROBLEMS
PERFORMANCE IMPROVEMENT STRATEGIES
PREPARING FOR A FORMAL REVIEW
EVALUATING PERFORMANCE
CONDUCTING A PERFORMANCE REVIEW
INFLUENCING
INFLUENCING TO WIN/WIN
COMMUNICATING TO INFLUENCE
INFLUENCING TEAMS
INFLUENCING IN MEETING
CUSTOMER SERVICES
CUSTOMER SERVICE ESSENTIALS
HANDLING COMPLAINTS
CUSTOMER SERVICE KNOWLEDGE & ATTITUDE
FIRST CONTACT
EXPLORING NEEDS
MATCHING NEEDS
PRESENTATION SKILLS
USING WORDS & VOICE EFFECTIVELY
PLANNING A POWERFUL PRESENTATION
REHEARSING YOUR PRESENTATION
HANDLING QUESTIONS
LEARNING DESIGNED FOR YOU
Whether you need one course or the whole library, build a learning bundle that suits you.
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