Customer Service

Angry Customers

Defusing anger and resolve issues

To allow staff members to become effective at dealing with angry customers, this course highlights the importance of the need to understand the viewpoint from both sides.

You’ll discover how the angry customer is expressing their concerns about the company and not about them as an individual. How your staff respond can make the difference between a customer who feels satisfied with the resolution and one who never wants to use your business again.

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Course example - dealing with angry customers
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What’s in the course?

  • How adult-adult interactions aid problem resolution
  • How to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
  • Avoiding an emotional response and remain calm in challenging situations
  • Complaints and following them up thoroughly to complete resolution
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Uniquely customizable

The ultimate in flexibility, our ready-to-use courses can be customized to fit your brand and your processes. Whether it’s a video introduction from the Chairman or vital policies embedded in a course, Kallidus Content puts you in control.

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We speak your language

With over 100 languages pre-programmed, wherever your learners are and whatever their language preferences, users can dynamically translate courses in a single click.

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Accessible and flexible

Our customization features mean you can cater for any learner’s needs. From speed control to color settings and closed captions to multi-device access, you have the tools your teams need to maximize their potential.


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