These courses provide essential training to ensure that you deliver confidently, meeting your audience’s expectations.
Defusing anger and resolve issues
To allow staff members to become effective at dealing with angry customers, this course highlights the importance of the need to understand the viewpoint from both sides.
You’ll discover how the angry customer is expressing their concerns about the company and not about them as an individual. How your staff respond can make the difference between a customer who feels satisfied with the resolution and one who never wants to use your business again.
