Customer Service

Customer service essentials

What’s the difference between good and outstanding customer service?

Are you able to assess the long-term value of your customers? In this course, youll learn how to evaluate the true impact of good and bad customer service on your customers and your organization. 

This highly engaging, interactive online training course is the perfect introduction to anyone who may be new to customer services roles. Video scenarios place the learner at the heart of some potentially challenging situations. 

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What’s in the course?

  • How complaints can benefit your business 
  • Positive attitudes towards complaints 
  • The importance of a consistent complaint resolution process 
  • The aim of each step in the complaint resolution model you decide to adopt 
  • Recognising and avoiding common pitfalls which annoy customers and delay resolutions 
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Uniquely customizable

The ultimate in flexibility, our ready-to-use courses can be customized to fit your brand and your processes. Whether it’s a video introduction from the Chairman or vital policies embedded in a course, Kallidus Content puts you in control.

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We speak your language

With over 100 languages pre-programmed, wherever your learners are and whatever their language preferences, users can dynamically translate courses in a single click.

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Accessible and flexible

Our customization features mean you can cater for any learner’s needs. From speed control to color settings and closed captions to multi-device access, you have the tools your teams need to maximize their potential.


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