These courses provide essential training to ensure that you deliver confidently, meeting your audience’s expectations.
Discovering what the customer needs
As a customer services professional you need to explore what a customer needs and be able to help them. But sometimes it is not easy to spot what they actually want. This may be due to the words they say or their body language, but a skilled sales person will use questions to make sure they always give the best service to the customer.
Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.