Customer Service

Exploring Needs

Discovering what the customer needs

As a customer services professional you need to explore what a customer needs and be able to help them. But sometimes it is not easy to spot what they actually want. This may be due to the words they say or their body language, but a skilled sales person will use questions to make sure they always give the best service to the customer.

Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

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What’s in the course?

  • Key skills required to understand the needs of your customers
  • How to listen actively to the customer
  • Barriers to effective listening and how to break them down
  • Practicing effective questioning techniques to tune into specific needs
  • Interpreting body language and tone to drill down to the customer’s real message
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Uniquely customizable

The ultimate in flexibility, our ready-to-use courses can be customized to fit your brand and your processes. Whether it’s a video introduction from the Chairman or vital policies embedded in a course, Kallidus Content puts you in control.

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We speak your language

With over 100 languages pre-programmed, wherever your learners are and whatever their language preferences, users can dynamically translate courses in a single click.

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Accessible and flexible

Our customization features mean you can cater for any learner’s needs. From speed control to color settings and closed captions to multi-device access, you have the tools your teams need to maximize their potential.


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