Customer Service

First Contact

First impressions count

What first impression do you give when you first meet or speak to a customer? In this course, youll put yourself in your customers shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship. 

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What’s in the course?

  • Factors that combine to make a good first impression 
  • Improving your ability to deliver an excellent first impression 
  • Dressing appropriately for your role 
  • Acknowledging and approach customers 
  • Building a successful rapport with your customers 
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Uniquely customizable

The ultimate in flexibility, our ready-to-use courses can be customized to fit your brand and your processes. Whether it’s a video introduction from the Chairman or vital policies embedded in a course, Kallidus Content puts you in control.

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We speak your language

With over 100 languages pre-programmed, wherever your learners are and whatever their language preferences, users can dynamically translate courses in a single click.

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Accessible and flexible

Our customization features mean you can cater for any learner’s needs. From speed control to color settings and closed captions to multi-device access, you have the tools your teams need to maximize their potential.

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