These courses provide essential training to ensure that you deliver confidently, meeting your audience’s expectations.
Turning complaints into opportunities
Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.
In this course you’ll learn the six-step process to help you re-establish trust between you and the customer – giving you the confidence to tackle the most challenging complaints.