Customer Service

Handling Complaints

Turning complaints into opportunities

This course will put your customer service skills sharply in focus, helping you to put your customer at the heart of what you do. 

  • Can you approach complaints with a positive attitude? 
  • Can you follow a systematic process to fix the problem and deal with the customer sensitively? 
  • Do you know how to avoid the pitfalls that delay resolution? 
  • Can you see opportunities to create customer loyalty? 
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What’s in the course?

  • You can have a genuinely positive attitude to complaints if you understand why complaints are gifts and what you can achieve by resolving them effectively. 
  • Using a model for resolving complaints helps you to make sure that you don’t miss anything out or leave any loose ends and helps you provide consistent excellence. 
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Uniquely customizable

The ultimate in flexibility, our ready-to-use courses can be customized to fit your brand and your processes. Whether it’s a video introduction from the Chairman or vital policies embedded in a course, Kallidus Content puts you in control.

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We speak your language

With over 100 languages pre-programmed, wherever your learners are and whatever their language preferences, users can dynamically translate courses in a single click.

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Accessible and flexible

Our customization features mean you can cater for any learner’s needs. From speed control to color settings and closed captions to multi-device access, you have the tools your teams need to maximize their potential.

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