These courses provide essential training to ensure that you deliver confidently, meeting your audience’s expectations.
Turning complaints into opportunities
This course will put your customer service skills sharply in focus, helping you to put your customer at the heart of what you do.
- Can you approach complaints with a positive attitude?
- Can you follow a systematic process to fix the problem and deal with the customer sensitively?
- Do you know how to avoid the pitfalls that delay resolution?
- Can you see opportunities to create customer loyalty?