Customer Service

Matching Needs

Giving individualised attention to customers

Making a customer feel valued can only be achieved by knowing what they need. The most successful customer service people understand and appreciate what their customers need rather than what they think they want.

Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty. Find out what they want to spend and as you guide them respond to their mood and pace. Finally, the course reminds you to remember that a positive attitude and good communication can transform a customer into a satisfied customer!

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What’s in the course?

  • Using your product knowledge and professional judgement to deliver the best advice
  • Handling objections calmly and professionally
  • Proposing solutions with products which may also suit them
  • Focusing at all times on the customer’s needs and wants, giving them your full attention
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Uniquely customizable

The ultimate in flexibility, our ready-to-use courses can be customized to fit your brand and your processes. Whether it’s a video introduction from the Chairman or vital policies embedded in a course, Kallidus Content puts you in control.

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We speak your language

With over 100 languages pre-programmed, wherever your learners are and whatever their language preferences, users can dynamically translate courses in a single click.

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Accessible and flexible

Our customization features mean you can cater for any learner’s needs. From speed control to color settings and closed captions to multi-device access, you have the tools your teams need to maximize their potential.

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